Privacy Policy

At Expo House Group (comprising EXPO HOUSE, Fame Shipping Agency, and Fame Trans), we prioritize the confidentiality and integrity of your corporate and personal data.

This Privacy Policy details how we collect, store, utilize, and protect your information across our EXIM consultancy, customs clearance (CHA), and pan-India road freight services.

---

1. Information We Collect

We collect essential commercial and personal data to provide seamless trade and logistics services:

• Contact Details: Name, official designation, company name, corporate email address, contact numbers, and registered office address.
• Trade & Cargo Specifications: Import/Export Code (IEC), shipping bills, bill of entry filings, tariff classifications, and transit documentation.
• Digital Analytics: IP address, device specifications, browser type, and user navigation data collected via cookies for site optimization.

2. How We Use Your Information

All information collected is used exclusively for legitimate operational and compliance purposes:

• Facilitating DGFT registration, IEC updates, and foreign trade scheme consultations.
• Managing port customs clearances, cargo handling, and container terminal operations.
• Coordinating pan-India road logistics fleet dispatch, highway permits, and shipment tracking.
• Communicating official updates, service confirmations, and billing statements.

3. Information Sharing & Disclosure

We enforce strict confidentiality protocols. Data is shared only under necessary statutory or operational conditions:

• Government Authorities: Authorized submission of trade documentation to Indian Customs, DGFT, and port authorities as required by Indian law.
• Operational Partners: Trusted logistics contractors, vessel agents, and transport carriers bound by strict confidentiality terms.

4. Data Security & Storage

We deploy robust administrative and digital safeguards to prevent unauthorized access, loss, or disclosure of confidential trade records. Sensitive documents are stored within restricted enterprise environments.

5. Contact Information

For questions or requests regarding our privacy practices, please contact our administrative team: